First, Schindler's customer service goal is
 

1, let the customer feel that the network and channel recommended by our company is cheaper than the network and channel chosen by the customer.

 

2. Let customers feel that the network and channels recommended by our company are better and more secure than those provided by other agents.

 

Solutions to express shipment problems provided by Schindler for customers
 

1, help customers choose a better regional network service provider

 

At present, in the international express market, several large express companies with world networks go directly to customers to solicit goods and carry them themselves. They advertise that they are strong and serve well. In fact, they do have their own advantages, some regions and countries their strength is very strong, customs clearance capacity is very strong, delivery capacity is also very strong, but some regions and countries their ability is relatively weak, customs clearance capacity is not so strong, delivery power is insufficient, and even to the third party delivery. They charge a remote area surcharge.

 

Our company cooperates with various major express companies, and evaluates their services, and has a good understanding of their strengths and weaknesses. In the face of customers, we can objectively and realistically recommend better networks and channels to customers. Can provide better service for customers.

 

2, to help customers reduce freight, reduce transportation costs

 

Our company cooperates with a number of Internet service providers, giving them a lot of goods, the price is relatively cheap. We recommend good Internet service providers to our customers, and let our customers enjoy our preferential prices. Give profits to customers, so as to achieve the purpose of win-win. This approach is good for customers, good for Internet service providers, and good for our company. It's in everyone's interest, why not?

 

3, for customers to be a good international express staff

 

International express due to the high time requirements, to meet the needs of customers is really not easy. With the continuous change of customs requirements in various countries, the customs clearance capacity of each express network service provider is different, and the restrictions on express delivery are not exactly the same. For example, some express companies do not accept textiles, some express companies do not accept mobile phones, some express companies do not accept batteries, some express companies do not accept liquids and so on. However, some express companies can accept it. As a network recommendation provider, our company can serve as a consultant for customers to solve the shipping difficulties of some products for customers.